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Live chat is a great solution when it comes to provide support to your visitors or users on website. Adding a live chat to WordPress helps to interact with visitors in real-time and in terms of marketing helps to achieve more sales and conversion for business websites.
In this article, we will discuss how to add live chat on WordPress website in simple steps.
But before we jump to live chat installation steps, lets discuss few more queries.
Why it is Important to Use Live Chat on Your WordPress Site?
In the terms of a good business growth and win the trust of visitors on your website, it is always to stay active in real-time.
Research suggests from eConsultancy, live chat has the highest level of satisfaction among all the customer service channels. In fact, live chat has a satisfaction level of 73%, compared to email satisfaction (61%) phone (44%,) and even SMS satisfaction, which comes in at 41%.
Adding a live chat to website helps gain your customer’s trust and loyalty which can result in even more exposure of your business or website.
So, inspired to add live chat to website ?
Let’s take a look at how to easily add a free live chat in WordPress website.
How to Add Live Chat in WordPress Website
If you’re using a WordPress website, the plugin installation is a best way to add live chat to WordPress. There are many live chat plugin available with the WordPress directory, from which we’re sharing 5 best plugin that you can use with your website.
If you’re new to WordPress and looking on how to install WordPress plugin, check this article, to learn the basic as a beginner. Read here.
5 Best Live Chat plugin for WordPress
An easy to use live chat plugin for WordPress website with tons of features available. The reason to put this plugin on top of our list is because of its beautiful customizable panel and easy to manage dashboard.
2. Jivo Chat
Jivo Chat is loaded with lots of features that can help you analyze your visitor’s report and interaction. JivoChat offers a free forever plan with unlimited chats over any number of websites. Adding to this, this chat plugin also allows to receive calls via multiple channers such as Facebook, WhatsApp, Telegram or even phone calls.
3. Tidio Live Chat
If you’re looking for a plugin with easy to handle dashboard, then Tidio Live chat is your best companion. Install Tidio Live chat plugin from WordPress directory and activate to use it without any hassle. Chats are handled from a Tidio Chat tab, which is accessed right from your WordPress dashboard.
4. Formilla Live Chat
If you’re the only person who is handling your website business, then Formilla Live chat plugin can help you to interact with your visitors. The free package allows one agent with unlimited chats per month. The plugin offers chat operational hours to add with your website which make chat widget inactive during offline session.
5. Pure Chat
Pure chat is a beautiful chat plugin available with WordPress. The plugin widget is highly customizable and can be done with any corner of widget, means you can design any part of chat box with unlimited colors, eye-catching animations, and custom images available.
With added other features like user interaction report and multi-chat management, this plugin is a good fit for any website.